SPORT.XYZ — LEARN WITH THE CHAMPIONS AND ELEVATE YOUR GAME • EXCLUSIVE ONLINE MASTERCLASSES
GENERAL
SPORT IS SIMPLE. AND WE WANT TO KEEP THE WAY TO EXPERIENCING IT SIMPLE AS WELL.
WHAT’S SPORT XYZ?
SPORT IS A PLATFORM THAT OFFERS ALL SPORTS ENTHUSIASTS THE OPPORTUNITY TO LEARN AND IMPROVE THEIR SKILLS, THROUGH MASTERCLASSES AND EXCLUSIVE LESSONS FROM THE BEST ATHLETES AND COACHES IN THE WORLD.CHAMPIONS BECOME YOUR NEW COACHES: THEY WILL EXPLAIN, SHOW AND TELL YOU EVERYTHING TO TEACH YOU TECHNICAL AND MENTAL SKILLS.
WHAT'S IN THE MASTERCLASS?
IN EACH MASTERCLASS YOU WILL FIND VIDEO LESSONS HELD BY THE CHAMPION. THE LESSONS CONTAIN PRACTICAL DEMONSTRATIONS, ADVICES AND EXPLANATIONS, CAREER STORIES AND MUCH MORE.
WHAT CONTENT DO I ACCESS WHEN I PURCHASE A MASTERCLASS?
TO ALL LESSONS. NO LOCKED CONTENT OR VIDEOS, NO OTHER COSTS TO GET CONTENT AFTER PURCHASE. WHEN YOU BUY A MASTERCLASS, YOU BUY IT ALL.
DO I HAVE TO BE AN ATHLETE OR HAVE SPECIFIC SKILLS?
THE MASTERCLASS IS DESIGNED TO TRANSMIT KNOWLEDGE AT DIFFERENT LEVELS: TO THE ATHLETE WHO WANTS TO IMPROVE HIS SKILLS, TO THE ENTHUSIAST WHO WANTS TO KNOW THE CHAMPION'S SECRETS, TO THOSE WHO HAVE ALWAYS FOLLOWED THE CHAMPION AND HAVE ALWAYS WANTED TO OBSERVE HIM UP CLOSE.
I PURCHASED A MASTERCLASS, NOW WHAT?
IF YOU WERE LOGGED IN TO YOUR ACCOUNT AT THE TIME OF PURCHASE, YOU CAN GO TO YOUR RESERVED AREA AND START WATCHING THE MASTERCLASS IMMEDIATELY. IF, HOWEVER, YOU PURCHASED WITHOUT BEING REGISTERED, SIMPLY CREATE AN ACCOUNT WITH THE SAME EMAIL ADDRESS YOU ENTERED IN THE CHECKOUT AT THE TIME OF PURCHASE AND THEN ENTER THE RESERVE DAREA: YOU WILL FIND YOUR MASTERCLASS WAITING FOR YOU.
COSTS
HOW MUCH DOES SPORT XYZ COST?
SPORTS XYZ DOES NOT HAVE A MEMBERSHIP FEE OR SUBSCRIPTION. WHAT YOU PURCHASE IS ALWAYS THE MASTERCLASS, SO THE COST DEPENDS ON THE MASTERCLASSES YOU DECIDE TO PURCHASE.THE PRICE IS SHOWN ON THE PAGE OF EACH MASTERCLASS.
ARE THERE HIDDEN COSTS OR EXTRA FEE?
NO. JUST THE COST OF THE MASTERCLASS, NO SUBSCRIPTION OR ANYTHING ELSE.
HOW CAN I PAY? (PAYMENT METHODS)
CREDIT CARD OR PAYPAL.
HOW ARE TAXES HANDLED?
ALL TAXES ARE ALREADY INCLUDED IN THE COST OF THE MASTERCLASS.
IN WHICH CURRENCY CAN I PAY?
PLEASE GO TO THE BOTTOM OF THE PAGE TO SEE THE CURRENTLY ACTIVE CURRENCIES.
WATCH THE VIDEOS
WHERE CAN I FIND THE VIDEOS OF THE MASTERCLASS I PURCHASED?
ALWAYS INTHE RESERVED AREA OF YOUR ACCOUNT.IF YOU WERE LOGGED IN TO YOUR ACCOUNT AT THE TIME OF PURCHASE, YOU CAN GO TO YOUR RESERVED AREA AND START WATCHING THE MASTERCLASS IMMEDIATELY. IF, HOWEVER, YOU PURCHASED WITHOUT BEING REGISTERED, SIMPLY CREATE AN ACCOUNT WITH THE SAME EMAIL ADDRESS YOU ENTERED IN THE CHECKOUT AT THE TIME OF PURCHASE AND THEN ENTER THE RESERVED AREA: YOU WILL FIND YOUR MASTERCLASS WAITING FOR YOU.
HOW MANY TIMES CAN I WATCH MY MASTERCLASS?
WHENEVER YOU WANT. WHEN YOU PURCHASE THE MASTERCLASS YOU HAVE UNLIMITED ACCESS AND VIEWS.
WHAT LANGUAGES ARE AVAILABLE?
WE ALWAYS HAVE AN AUDIO VERSION IN ENGLISH, ORIGINAL OR DUBBED DEPENDING ON THE LANGUAGE OF THE SAMPLE.FOR SUBTITLES, THEY ARE CURRENTLY AVAILABLE IN FRENCH, SPANISH, GERMAN AND SOMETIMES ITALIAN. WE ARE WORKING TO ADD MORE AND MORE LANGUAGES.
ON WHICH DEVICES CAN I WATCH THE LESSONS?
MOBILE, PC, TABLET.
USING THE WEBSITE
HOW DO I PURCHASE A MASTERCLASS?
GO TO THE MASTERCLASS PAGE AND CLICK THE "BUY NOW" BUTTON, THEN COMPLETE THE CHECKOUT PROCEDURE WITH PAYMENT AND WAIT FOR THE CONFIRMATION EMAIL.SO ENTER YOUR RESERVED AREA AND START LEARNING.
HOW DO I CREATE AN ACCOUNT?
TO VIEW YOUR MASTERCLASS YOU MUST HAVE AN ACCOUNT. TO CREATE ONE, GO TO THE TOP OF THE SITE AND CLICK ON "SIGN UP" FOLLOWING THE PROCEDURE.IF YOU HAVEAN ACCOUNT AND WANT TO LOG IN, GO TO THE TOP OF THE SITE AND CLICK ON"LOGIN" BY ENTERING YOUR CREDENTIALS.
I LOST MY PASSWORD, WHAT DO I DO?
ENTER THE "LOGIN" PAGE AND CLICK ON THE "RECOVER PASSWORD" BUTTON,THEN FOLLOW THE PROCEDURE.
HOW CAN I CONTACT CUSTOMER SERVICE?
GO TO THE CONTACT PAGE AND FILL OUT THE FORM.
I COMPLETED THE ORDER, BUT I DID NOT RECEIVE THE CONFIRMATION EMAIL
CHECK YOUR SPAM FOLDER. IF YOU CAN'T FIND IT THERE EITHER, GO TO THE "CONTACTS"PAGE AND WRITE TO CUSTOMER SERVICE. WE WILL RESPOND WITHIN 48-72 (WE ARE WORKING TO SHORTEN RESPONSE TIMES).
OTHER USEFUL FAQs
DURING THE PURCHASE, I USED A BUSINESS EMAIL, BUT NOW I WOULD LIKE TO USE MY PERSONAL EMAIL
SOMETIMES, BUSINESS EMAILS HAVE STRICT SPAM FILTERS THAT PREVENT RECEIVING EMAILS RELATED TO 'SPORTS' SERVICES LIKE OURS.
THEREFORE, WE ALWAYS RECOMMEND USING EMAIL SERVICES SUCH AS GMAIL, ICLOUD, YAHOO, ETC. IF YOU STILL ENCOUNTER ISSUES, PLEASE CONTACT SUPPORT@SPORT.XYZ.
I INITIALLY REGISTERED WITH 1234@YAHOO.COM, BUT IT SEEMED THAT IT DIDN'T GO THROUGH, SO I MADE ANOTHER REGISTRATION WITH A DIFFERENT EMAIL, I.E. 6789@GMAIL.COM. NOW, WHICH ONE SHOULD I USE? HOW CAN I ACCESS MY MASTERCLASSES?
IF YOU ONLY REGISTERED WITH THE EMAIL 1234@XXXX.COM AND DIDN'T MAKE A PURCHASE, YOU CAN CREATE A NEW REGISTRATION WITH THE EMAIL 6789@GMAIL.COM THAT YOU HAVE DECIDED TO USE. IF YOU HAVE ALREADY MADE A PURCHASE WITH THE WRONG EMAIL, PLEASE CONTACT SUPPORT@SPORT.XYZ TO REQUEST A CHANGE OF EMAIL FROM 1234@YAHOO.COM TO 6789@GMAIL.COM. IN THIS CASE, WE WILL UPDATE YOUR EMAIL ADDRESS, ALLOWING YOU TO ACCESS YOUR MASTERCLASSES WITH THE NEW EMAIL.
WHERE CAN I FIND THE COURSES I PURCHASED?
TO VIEW THE MASTERCLASS AND THE ASSOCIATED PURCHASED COURSES, IT IS MANDATORY TO LOG IN TO THE WEBSITE THROUGH THE "LOG IN" SECTION BY ENTERING THE EMAIL USED DURING REGISTRATION/PURCHASE AND THE CORRESPONDING PASSWORD. ONCE LOGGED IN, YOU CAN VIEW THE PURCHASED MASTERCLASS DIRECTLY FROM ITS PROFILE OR BY ACCESSING THE "CLASSES" SECTION OF THE WEBSITE.
I CAN'T SET A VALID PASSWORD / I WANT TO CHANGE MY PASSWORD
YOU CAN CHANGE YOUR PASSWORD AT ANY TIME BY LOGGING INTO THE "LOG IN" SECTION AND CLICKING ON "RECOVER PASSWORD." REMEMBER THAT SECURITY MEASURES REQUIRE YOUR PASSWORD TO HAVE AT LEAST 8 CHARACTERS, AT LEAST ONE SPECIAL CHARACTER (SUCH AS "!," "@," "?," ETC.), AND AT LEAST TWO NUMBERS.
I WANT TO DOWNLOAD THE COURSES TO MY PC, MAC, TABLET, OR MOBILE
OUR MASTERCLASSES CAN ONLY BE VIEWED ONLINE THROUGH THE WEBSITE HTTPS://SPORT.XYZ AND CANNOT BE DOWNLOADED FOR COPYRIGHT REASONS.
MY ACCOUNT IS LOCKED, OR I CAN'T LOG IN FROM MULTIPLE DEVICES SIMULTANEOUSLY
THE SECURITY SYSTEM IMPOSES A TEMPORARY LOCKOUT AFTER SEVERAL FAILED LOGIN ATTEMPTS. IN THIS CASE, YOU NEED TO WAIT FOR A FEW MINUTES AND TRY AGAIN. ADDITIONALLY, ONLY ONE SIMULTANEOUS LOGIN IS ALLOWED PER DEVICE (MOBILE, WEB, TABLET). IF YOU'RE HAVING TROUBLE, LOG OUT FROM THE OTHER DEVICE.
CAN I REGISTER WITHOUT PURCHASING ANY COURSES?
YES, YOU CAN REGISTER AND CHOOSE TO PURCHASE ANY MASTERCLASS ON THE SITE AT A LATER TIME.
WHAT SHOULD I RESPOND TO THE MESSAGE "ARE YOU A ROBOT?"
THE "ARE YOU A ROBOT" MESSAGE IS A SECURITY MEASURE. IN THIS SITUATION, YOU SIMPLY NEED TO CLICK ON "I AM NOT A ROBOT" AND COMPLETE THE PROMPTED TASKS, SUCH AS SELECTING SPECIFIC IMAGES IN THE GIVEN BOXES.
I WANT TO CHANGE THE LANGUAGE OF THE SITE AND THE CURRENCY
YOU CAN CHANGE THE LANGUAGE OF THE SITE BY SELECTING YOUR PREFERRED LANGUAGE FROM THE "LINGUA/LANGUAGE" OPTION AT THE BOTTOM RIGHT OF THE SITE. SIMILARLY, YOU CAN CHANGE YOUR CURRENCY BY SELECTING YOUR DESIRED OPTION FROM THE "PAESE/COUNTRY" MENU, ALSO LOCATED AT THE BOTTOM RIGHT OF THE SITE. MORE LANGUAGES WILL BE AVAILABLE SOON.
I WOULD LIKE TO LISTEN TO THE VIDEOS IN ANOTHER LANGUAGE AND ADD SUBTITLES
ALL OUR MASTERCLASSES ARE IN ENGLISH, BUT FOR SOME, YOU CAN LISTEN TO THE AUDIO IN OTHER LANGUAGES USING THE SAME VOICE AS THE TALENT. THE AVAILABLE LANGUAGES ARE LISTED ON THE WEBSITE FOR EACH MASTERCLASS. TO CHANGE THE AUDIO, SIMPLY PRESS "PLAY" AND USE THE ICONS AT THE BOTTOM RIGHT OF THE VIDEO PLAYER TO SELECT DIFFERENT VOICES OF THE TALENT OR ADD SUBTITLES. MORE LANGUAGES AND ADDITIONAL SUBTITLES WILL BE AVAILABLE SOON, AND IN SUCH CASES, THE UPDATE TO YOUR COURSE WILL BE ABSOLUTELY FREE.